How to fix the Kaspersky database update issue?

Kaspersky antivirus is the best security software and sometimes the Kaspersky Lab product might suddenly display a red protection status which alerts you about the outdated databases. You can run an update but the protection status indicator will not change. Why is this and how to resolve this problem? Let’s move with some tips which can help you to do it yourself rather than waiting to hear from the Tech Support. Below are the most effective solutions for the issue of the Kaspersky security database.

Sol 1: Check your system date

First and foremost, the product might react to a wrong system date if the system date is later than the recent date. It happens because the application compares it with the date of the last update. These days, a various hour delay in antivirus updates makes your PC vulnerable therefore you will receive a notification if the product finds that you haven’t updated it since yesterday.

If you are sure that updates are correct, check if the system date is also correct. You can see the current date in the Windows System Tray (usually, it appears in the lower-right corner of your screen). If you time appears in the notification area, click on the click to open the calendar. In Windows 10, the current date appears on the Tools Bar.

About 80% of update issues are caused by an incorrect system date. You may have not to change it yourself, but if for example, the lithium battery on your motherboard is exhausted, the system date will be reset whenever you restart your PC. In this case, it is suggested that you replace the battery.

How to fix the Kaspersky database update issue?

Sol 2: Check your proxy settings

Another frequent reason for the update issues is the misconfiguration of the proxy server. A symptom of its involvement is that the update procedure hangs at 0 – 2%. There are two places where you can examine the configuration. First, in the application, just go to the Settings – Additional – Network- Proxy server settings and ensure that your configuration is updated. Secondly, check the settings in Internet Explorer. If the option automatically examines proxy server settings is activated in the antivirus software, the proxy server settings will be inherited from the native browser of Windows.

Sol 3: Check if Battery Saving is enabled

If you have encountered an update problem on your laptop, try to disable the option that is turned on by default. The feature is known for Battery Saving prevents the application from conducting a virus scan and downloading updates while your device is running on battery power. If you don’t have plugged your laptop for too long, such as a couple of days or even various hours, you might not have the advanced virus signatures. You either can plugin or try to disable Battery Saving therefore the antivirus gets updates whenever they are available, regardless of the power status.

Sol 4: Check the user account settings

There is an advanced feature in Kaspersky Lab products which allows you to turn updates on behalf of a detailed user even when the application is recently protecting a limited user account (for example, your kid’s account). Go to Update Settings and specify whether to run update tasks as a current user or several ones.

If the second option is chosen, but no credentials are filled in, you might receive an error message when trying to update. The solution is easy, either specify the correct login and password of the preferred account or choose the first option.

If you are using the Auto-Renewal (Subscription) service

Update issues might happen because of some delays in renewing or validating a subscription license purchased from an internet provider. In the 2014 version, this error is known as “Application update aborted after checking downloaded databases.”

All you need to do is to click on the Manage Subscription link in the lower-right corner of the application of the main window and then, click on the Update subscription status button and after the status has been updated, you can start an update manually or wait unless it is conducted as scheduled.

If you are facing any issue then, it is advisable to get in touch with the technical experts for instant and reliable support. The teams are available all the time to help you in any manner they can. Call on Kaspersky Helpline Service UK to get in touch with the technical experts for instant and reliable assistance. The teams are available all the time to help you in any manner they can.

Source url: http://www.kaspersky-support.co.uk/how-to-fix-the-kaspersky-database-update-issue.php